Can I buy tickets at the door?‍ ‍Yes, subject to availability.  Day-of-event pricing may differ from advance ticket pricing. 

What is the ticket refund policy?  All ticket sales are final/non-refundable unless the event is canceled or otherwise stated by the event organizers.

How can I know the most up to date information?  Please find us on Facebook or Instagram to stay updated on event changes, information, and to connect on any matters regarding the event.

**Please see our ticket page to purchase tickets and for more information on pricing

Can I leave and come back?‍ ‍No, we do not allow re-entry after your original ticket has been scanned and you have entered the event center.

Is alcohol available? Yes. Alcohol will be available for guests 21 and older with valid identification. Guests purchasing or consuming alcohol will be required to wear the appropriate 21+ wristband. A valid, government-issued photo ID is required for guests purchasing or consuming alcohol. 

Is Smoking and Vaping allowed?  As a Kansas State University property, the college's guidelines are followed. Smoking is a public health and fire hazard, as such locations where smoking is allowed shall be restricted. Smoking of cigarettes, cigars, pipes or burning tobacco in any other form or device, as well as the use of electronic cigarettes, vaporizers, hookah or other water pipe devices, is prohibited on university property, except inside personal vehicles. University property includes on the grounds of the Bilbrey Family Event Center. 

Is there an ATM?  There are no ATM machines available at this complex. The closest locations are any of the nearby convenience stores. 

Is there WiFi?  Yes, the venue provides free WiFi labeled under, "KSU Guest"

What happens if I lose something? Lost items can be turned in to the box office or venue staff at any time. If you have lost an item, please contact info@xtremebullslittleapple.com.

Is there a severe weather plan?  Upon occasion, Bilbrey Family Event Center can be subjected to severe weather conditions, such as heavy thunder-storms, extreme winds, and tornadoes. Bilbrey Family Event Center management has a detailed response plan that is available upon request, which provides planning information regarding venue preparations for such conditions. 

For more about the venue, click here.

Can I bring outside food or drinks?  No, you may not bring outside food or drinks.  Food and beverage is available for purchase at the Concessions located on the West side of the event center.

What items are prohibited? For the safety and comfort of all guests, prohibited items include weapons, outside alcohol, illegal substances, large bags (excluding diaper bags), and other items restricted by the Bilbrey Family Event Center.  All bags are subject to search upon and after entry.

Are service animals allowed?  In accordance with the Americans with Disabilities Act (ADA), service animals are trained to do work or perform tasks for the benefit of an individual with a disability. Animals approved to be on the premises must meet the following confinement guidelines: 1. Animal(s) must always be on leash, if not confined in a pen 2. Animal(s) must always be under constant control 3. Owner or handler will be fully responsible for animal(s) 

Are drones allowed?  All unmanned aircraft/drone (UAS) use is strictly prohibited unless approved in advance by the University's designated approval authority (DAA). Anyone wishing to operate a drone, whether participants, vendors, or invitees, must submit a request ahead of time, provide required FAA certifications, and meet insurance requirements.

Where should I park? Entrance is located off Denison Ave, we will have security-led parking as you enter our parking lot.

Pro tip: Arrive early to allow time to park and walk to the arena. Parking areas may fill quickly as the event gets closer to start time.

Where is the accessible entrance?  Our main entrances at Bilbrey Family Event Center are located on the West side of the building.  Both entrances are accessible, equipped with an low-energy automatic door operator system.

What is there to do in Manhattan?  We encourage you to check out Visit Manhattan for more information on attractions, dining, and places to stay. 

The most important thing to remember in case of fire is to stay calm. Know your building exits. 

If you hear a fire alarm or see fire:

• Immediately evacuate the building via the shortest and safest route

• Close doors as you leave

• Activate the fire alarm system at the nearest pull station as you exit.

• Knock on doors and yell "fire" as you depart.

• Do not use the elevator (unless instructed to do so by fire department responder).

• If you are unable to use stairs, wait by stairs or a designated area of rescue (as long as it is safe to do so)

• Do not hesitate or stray from you egress path or go back for belongings

• If you must exit through smoke, keep as low as possible – crawl if necessary.

• Before opening a door, test if with the back of your hand. If the door is warm or you notice smoke coming through, use an alternative escape route.

• If you are trapped inside during a fire emergency, close all doors between you and the fire. Stuff items into cracks around the doors to keep out smoke. If you have access to a phone call 911 and report exactly where you are. Wait by a safe window and signal for help (wave a light-colored cloth) and/or post a sign on the window. It is not safe to break the window.

• Use of fire extinguishers by trained individuals is optional. Use the extinguisher only for small (trash can size fire). Yell out for help. Keep exit behind you. Upon emptying the extinguisher, immediately exit. Do not go back/re-enter the space if fire is still present. Active the fire alarm pull station. 

Once you have evacuated:

• From the nearest phone in a safe area, call 911 unless responders are already on scene.

• Await emergency response personnel at a safe location and direct them to the scene. Do not re-enter the building until instructed to do so by the Fire or Police department.

• If you suspect that someone is missing or trapped, contact firefighters on scene or at the fire engine, police officers, or ambulance personnel.

• Report/check-in to the person who is taking roll for your department/area. 

Re-entering a smoke-filled building is dangerous. 

If you suspect arson, no matter how small the incident, contact the KStatePD. Do not alter the fire scene in any way, unless you are trying to extinguish a live fire. The SKUPD and Manhattan Fire Department work together to investigate possible arson.